Sprint Store at 8642 Whittier Boulevard, Pico Rivera, California.

I wish I was able to give zero stars because I would. My husband, my mom and I went in to this store April 7, 2018 so that my mom and I could switch phones. (We both own our phones outright, we were both there) We talked to Associate Ana Rivas and she said she didn’t think we could do it. She went to the back to ask her manager, came back and said no. I asked why and she didn’t have an explanation. I asked to talk to the manager and she went to the back again, came back and said he would be right out. After about 15 minutes I asked how much longer it would be and she said he was on lunch till 2pm. Mind you it was only 1pm and we had already been there 30 minutes. I asked why no one told us that and she just laughed and shrugged her shoulders. I asked for the manager above him and she said she didn’t know who it was. Then she said it might be in the front store window and that I could go look. So I did just that and sent an email to district manager Robert Hwong. He called me back and said that his employees told him that we were in a lease and that’s why we couldn’t switch phones. I let Robert Hwong know that 1. No one pulled up our account to even look and 2. We bought our phones cash at Best Buy over 2 years ago and were not on a lease. He took no responsibility for his store or employees. He asked me to go back and said they’d help and give me a discount on accessories. I politely said no thank you. After being with sprint for 17 years this was the final straw. We cancelled that day. Going to that store was never a pleasant experience. The employees are rude, unprofessional and blast the music... in addition the the terrible service sprint has.

One of the best experiences at a sprint store and Ill explain why. I came in looking for a fast car charger for my 2 phones. Not knowing which product is good, Edward and Anthony knew exactly what I needed!

On top of that I was looking for wireless headset, they recommended the LG platinum and boy were they right. It is the BEST I ever had! Good job guys, much appreciated!

Mike